Any bookings made on our website are encrypted using 128bit security.

You can cancel any bookings made through,, or up to 24 hours before the day of arrival without charge.

You must cancel by email to either for The Club Hotel & Spa, for the Apollo Hotel Jersey, and for the Apollo Hotel Basingstoke. If you cancel within 24 hours, fail to arrive and or fail to email a cancellation we will charge your credit card the full cost of your stay.